Support
Get help, contact our team, and raise a complaint or dispute. We aim to resolve most issues quickly and fairly.
Contact us
Email support@ollywoodcasino.com with your account email and a clear description of your issue. For gambling support, contact ConnexOntario 24/7 at 1-866-531-2600 or text 247247.
Complaints & dispute resolution
Step 1 — Contact support. Email us with the details. We will acknowledge your message within 2 business days and aim to provide an initial response within 5 business days.
Step 2 — Formal complaint. If you are not satisfied, ask us to escalate, or email complaints@ollywoodcasino.com. We will register it with a reference, investigate fairly, and provide a final written response within 10 business days (we will tell you if we need longer and update you at least every 10 business days).
Step 3 — Independent Dispute Resolution (IDR). If your complaint is not resolved within 30 days, or you are dissatisfied with our final response, you may escalate it to our designated IDR provider, ADR Chambers (Ontario's recognised iGaming ADR provider), at no cost to you. The IDR service is free of charge for players and the decision is binding on the operator. You may also contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO) directly at any time.
- Regulator: Alcohol and Gaming Commission of Ontario (AGCO)
- Conducting body: iGaming Ontario (iGO)
- Independent dispute resolution provider: ADR Chambers